Polaris Library Systems

Heather Davidson has been appointed as a Polaris site manager. In this role, Heather serves as a primary contact for Polaris customers and is the liaison between technical support and customer sites. Prior to joining Polaris, Heather held positions as both a practicing librarian and as a customer support technician, including premier support engineer for Microsoft. Heather holds an MSLIS degree from Syracuse University.

Catherine Elmore has been named migration automation specialist. In this role, Catherine is in charge of designing and developing automation solutions to enhance the company’s implementation bandwidth and quality control processes. A veteran of Polaris, Catherine had been the lead software engineer for the Polaris ILS Acquisitions and Serials subsystem. She returns to Polaris after working in several software development roles, including systems that utilize Dublin Core and MARC format for serials data. Catherine holds a B.S. in Computer Science from Syracuse University.

Kathryn Wickham has been appointed as a Polaris site manager. In this role, Kathy serves as a primary contact for Polaris customers and is the liaison between technical support and customer sites. Kathy most recently served as children services librarian for Onondaga County Public Libraries. Her past experience also includes roles in cataloging , acquisitions and adult reference . Kathy holds an MSLIS degree from Syracuse University.

“As Polaris continues to grow, we are committed to continuing to provide outstanding customer support and technology solutions for our customers,” said chief operating officer, Anita Wagner. “Having come from positions within libraries and the library industry, these individuals fully understand what the customer needs to succeed and are dedicated to the highest standards of customer service and product expertise. We are excited to have them join our team.”

###